FAQ

• When does Ricardo London ship pre-orders?

Shipment of our limited-edition pre-orders will begin 2-4 weeks after an order is placed. Supporters may receive parts of their order in multiple shipments. Once your order ships you will receive a tracking number via email.

• What payment options does Ricardo London accept?

Currently we accept all major credit cards, and we also offer our supporters the Klarna option during the checkout process.

• What countries does Ricardo London ship to?

We currently ship in the U.S. only.

• What is Ricardo London’s return policy?

All PRE-ORDER and LIMITED RELEASE items are non-returnable (All sales final). All other products come with a 14-day return policy and must be returned in mint unworn/used condition with all tags attached. Upon inspection and approval by our quality control team, a refund will be issued to the original form of payment.

• How can I cancel an order?

Once a pre-order or limited release order is placed and approved it cannot be cancelled. All sales final.

• Can I change my shipping address once my order is placed?

Mailing addresses cannot be changed once an order is place. We urge you to make sure all your information is correct before placing your order.

• How does Ricardo London process refunds?

We refund all approved purchases to the supporter’s original payment method.

• Does Ricardo London ship to P.O. boxes?

In an effort to minimize fraud, we do not ship to P.O boxes.